PUBLISHWERX POLICIES
Order details, clearly explained.
The format and shipping charge for each item are shown during checkout before you pay. Physical orders require a delivery address; eligible destinations are listed at checkout.
Updated November 11, 2026
Physical books
After payment, an author or administrator prepares the shipment and purchases a carrier label through Shippo. When the carrier provides tracking information, it is added to your order and emailed to you. Delivery estimates depend on the selected carrier service and destination.
Digital editions
Digital formats are identified on the book listing. If you have trouble accessing a purchased digital edition, contact [email protected] with your order number so we can help.
Changes, cancellations, and refunds
Contact [email protected] as soon as possible if you need to change or cancel an order. A physical order may no longer be changeable once its label has been purchased or the parcel has shipped. For a damaged, incorrect, or inaccessible item, include your order number and a description of the issue. Refund requests are reviewed based on the item, order status, and consumer rights that apply to your location.
Need help?
Email [email protected] with your order number. We will use the address on your order to locate it and reply to the email on your account.